FAQ

Frequently Asked Questions

 

Payment Methods

Payment Methods

We accept the following payment methods on our site:

  • PayPal: You can pay safely and conveniently with PayPal account or with credit card through PayPal
  • Credit Card: In addition to PayPal, it's also possible to directly pay with Visa or MasterCard directly on our site.

Packing Options

Tea Pouches (Foil Bag)

All our teas are packed in sealed, standup tea pouches that are designed to protect your tea leaves from light and moisture. A zip lock keeps your tea fresh even after opening. AuthTea tea pouches are environmental friendly and fully recyclable; their lightweight design keeps shipping costs low and helps reduce the carbon footprint.

Wholesale tea orders (200 grams or more) are packed in larger sealed wholesale aluminum bags, possibly without zip locks.

Tea in Tins

Besides tea pouches, there's an option to buy tea in tins.

Tea Cake Linen-Cotton Pouches

At last, there's also an option to add gift wrap our tea cakes with a premium linen-cotton pouch. 

Shipping Information

How do you pack my order?

Your items are packed with care by our logistics team. We use hard carton boxes to ensure that your order arrives safely; your tea ware is further protected by bubble sheets, which are wrapped around the original packaging before packing in a carton box.

Shipping Cost

We offer a 6-9 USD flat shipping fee by airmail. For more shipping related information please visit our shipping info page. Also, orders over $40 are eligible for worldwide free shipping.

Worldwide Shipping

AuthTea offers worldwide shipping. For all the information regarding shipping you can visit our shipping info page.

Shipping Methods

Currently we offer shipping by air mail and express shipping. For details visit our shipping info page.

Dispatch / Processing Speed

Orders are generally dispatched within 2 working days.

Online Parcel Tracking

Upon dispatching your order, we will send you an email confirmation that includes a tracking number. You can use this tracking number to check the status of your shipping. To ensure that our shipping confirmation email doesn't land in your junk folder, please whitelist our emails: contact@AuthTea.com  & sales@AuthTea.com.You can also find your tracking number by logging in your AuthTea account.

Shipping Time

Generally, shipping time is 7-21 days by airmail and 4-10 days by express courier.

Products Availability

All products online are in stock unless there's an out of stock notice.

If you can't find a past product in our online store, most likely it's because the product has run out of stock and is not coming back anytime soon. For products that we expect to receive a new batch within weeks time, we usually keep the product visible in our store. However, if it's permanently not coming back or not expected within a reasonable amount of time, they won't be visible.